Privacy Policy

1. Who We Are

Maitel Optical Solutions ("Maitel Optical," "we," "us," or "our") operates the website maiteloptical.com and provides optical services at 240 E 1st Ave Suite 109, Hialeah, FL 33010. We are committed to protecting the privacy of patients, customers, and website visitors.

2. Information We Collect

We collect information you provide directly to us:

• Contact form submissions — your name, phone number, email address, and any message you send through our website.
• Appointment information — scheduling details provided in person or by phone.
• Insurance information — Medicaid plan details necessary to verify coverage.
• Technical data — browser type, device, and pages visited, collected automatically via standard web server logs. We do not use third-party tracking cookies.

3. How We Use Your Information

• To respond to your inquiries and appointment requests.
• To verify insurance eligibility and process claims.
• To provide the optical services you request.
• To comply with legal and regulatory requirements.
• To improve our website and services.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Health Information (HIPAA)

As a provider of eye care services, Maitel Optical may handle protected health information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). Your health information is used only to provide care, process insurance, and operate our practice as permitted by law. A full Notice of Privacy Practices is available at our office upon request.

5. Data Security

This website uses HTTPS encryption. Contact form submissions are transmitted securely via Resend to our business email. We retain contact form submissions for a maximum of 12 months and delete them thereafter unless a business relationship exists.

6. Third-Party Services

This website uses the following third-party services:

• Resend (resend.com) — email delivery for contact form messages.
• Vercel (vercel.com) — website hosting; standard server logs apply.
• Google Maps — embedded map on the contact section; Google's Privacy Policy applies.
• RAM AI Automations — AI receptionist functionality (voice/chat); conversations are processed to provide responses and are not sold to third parties.

7. Your Rights

You may request access to, correction of, or deletion of personal information we hold about you by contacting us at maiteloptical@yahoo.com or by calling (305) 885-9572. We will respond within 30 days.

8. Children's Privacy

This website does not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the revised policy.

10. Contact Us