Terms of Service

1. Acceptance of Terms

By accessing or using maiteloptical.com(the "Website"), you agree to be bound by these Terms of Service. If you do not agree, please do not use this Website.

2. About Our Services

Maitel Optical Solutions provides optical retail services including eyeglasses, contact lenses, and eye exams at our physical location in Hialeah, FL. This Website is informational and facilitates contact between prospective patients/customers and our store. It does not constitute a medical consultation or create a patient-provider relationship.

3. Accuracy of Information

We strive to keep all information on this Website accurate and current — including pricing, insurance plans accepted, hours, and services. However, we make no warranty that the Website is error-free. Please call (305) 885-9572 to confirm current availability, pricing, or insurance eligibility before visiting.

4. Contact Form Submissions

Submitting the contact form on this Website is not a confirmed appointment. A member of our staff will follow up to confirm scheduling. Response times vary; for urgent needs, please call us directly. We are not responsible for delays caused by incorrect contact information provided by the user.

5. AI Receptionist Interactions

This Website may feature an AI-powered assistant ("Sofia") operated by RAM AI Automations. Interactions with Sofia are for informational purposes only and do not constitute professional medical or optical advice. Information provided by Sofia should be confirmed with a licensed optician or optometrist. Sofia responses may not always be current or complete.

6. Intellectual Property

All content on this Website — including text, images, logos, and design — is the property of Maitel Optical Solutions or its licensors. You may not reproduce, distribute, or create derivative works without our written permission.

7. Links to Third Parties

This Website may contain links to third-party websites (e.g., Google Maps, insurance providers, social media). We have no control over and assume no responsibility for the content or privacy practices of those sites.

8. Disclaimer of Warranties

This Website is provided on an "as is" and "as available" basis without warranties of any kind, express or implied. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.

9. Limitation of Liability

To the fullest extent permitted by law, Maitel Optical Solutions shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of or inability to use this Website. Our total liability for any claim shall not exceed one hundred U.S. dollars ($100.00).

10. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law provisions. Any disputes shall be resolved in the courts of Miami-Dade County, Florida.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated terms will be posted on this page. Continued use of the Website after changes constitutes your acceptance of the new Terms.

12. Contact